Wednesday, July 29, 2015

Subject: Wonderful Ordering Experience!

Today we received the amazing email below from a new customer, who I am told "seemed like a very sweet person". Not only do we appreciate the time it takes to write such an email, I would personally like to thank this customer for making the effort to ensure that Christian, the Customer Service Representative to whom he spoke, receives the recognition she deserves.

Here at Bubbles Bodywear we pride ourselves not only in Customer Service excellence, but also in treating all customers equally with dignity and respect. It's not just lip service - it's who we are. And based on this email, Christian has once again demonstrated our Company's core values and principles.

-Karen Jones
Owner and Founder

Bubbles Bodywear 

Dear Customer Service Manager,

I just wanted to send a quick note to you about one of your customer service reps named Christian (not sure of the spelling and I apologize in advance if I’m getting it wrong, but I’m sure you can look up my order, #xxxxxx, to make sure I have the right person).  She was an absolute pleasure to deal with!

I had to place a phone order as I was having issues with your website (my stupid antivirus program kept blocking your checkout page) and I was lucky enough to get Christian to take my order.  This was my first order with your company and she was sweet, courteous, and extremely helpful and answered all my questions.  I was a little hesitant to call as being transgendered, I sometimes get customer service reps who are not so nice to me on the phone, but Christian made me feel completely at ease and even gave me advice on how to best wear my new LoveMyBubbles products.  She even offered to help me if I have any questions or issues after I receive my products!

Customer service, like that which was provided to me today by Christian, is becoming a more and more rare commodity in today’s world and because of this, I feel it is my duty to report to management when I feel an employee of their company goes well above and beyond what is expected of them.  Kudos to Christian and I hope that you recognize her for her wonderful service.  She certainly deserves it and the pleasantness, attitude, and professionalism she exudes is the epitome of what every customer’s experience should be.  That is true customer service!

Yours Truly,

xxxxxx (name omitted for privacy reasons)

p.s. – I will most certainly be recommending your company to all of my friends, both in and out of the transgendered community, based on my experience with Christian today.